This is what we feel sets us apart from all the rest.
If you find yourself perusing our website, then you’re probably here for one of two reasons :
And just so you know, switching accountants is actually really easy. All you have to do is give us your previous accountant’s emails and we’ll do the rest!
Our whole ethos centres around service and we strive to continually improve the service we deliver to our clients. A lot of this is based on feedback that we receive from our clients’ experiences, not only with us, but also their experiences with their previous accountants. With this in mind we have put together our promises to you that we’ll deliver on to ensure you will receive the highest level of customer service.
Having been in the accountancy profession for two decades it can unfortunately be agreed that the stigma attached to accountants is very well deserved on the whole. Boring old men in grey pin-striped suits using lots of technical jargon. Yup, they’re aplenty.
At Cloud Concepts Accounting we pride ourselves on being super friendly, personable and actually having a sense of humor (though that may depend on your appreciation for dad jokes). This, combined with great customer service focus and jargon-free tax advice makes for a winning combination. Not convinced? Give us a call and decide for yourself.
If you’re only speaking to your accountant once a year, once they have done your accounts, then that is nowhere near enough and also too late. You miss the opportunity to take on advice throughout the year which will help your business and engage in tax planning activities which could save you a tidy sum.
We seek to engage with our clients regularly, fully understand their business and ensure we are constantly communicating ways to run their business more effectively. We will also make sure you’re claiming all the expenses that you can against your income and ensure you are always extracting the funds from your business in the most tax efficient manner.
Some accountants may not pick up the phone when you call and take days to come back to you on important emails that may require a prompt response.
We’re always available on the phone and emails are responded to quickly. But maybe best of all (based on feedback from our clients) is that we will happily communicate via WhatsApp which means small queries in either direction can be answered quickly and conveniently without the formality of emails.
Apart from the obvious chaos this can cause you and your business by never knowing where you stand, this could land you late filing interest and penalties. It doesn’t allow for any time to plan for and pay tax liabilities. And, as mentioned above, you miss out on the opportunity to do proactive tax and business planning, which will ultimately cost you money.
We always work to get all work done well ahead of time so you have as much time to plan as possible and allows us to do far more effective tax planning with you. This is great for us as well as you as it helps us manage our own workflows, which in turn helps us be more efficient to allow more time to service our clients.
Some accountants will charge you for each meeting, call and even email. You may also get charged for lots of extras. And that’s on top of the standard work.
All our fees are transparent, fixed and communicated and agreed in advance and there are no hidden extras. Come see us, call, email, WhatsApp as much as you want – it’s all included in the fee!
You’ll find that lots of accountants (especially the cheap, online ones) are outsourcing lots of the work you’re paying them to do for you overseas to places like Asia and South Africa.
That’s something we won’t do for two main reasons. 1) you are paying us to do a job, so we will honor that agreement by actually doing the work ourselves. 2) At Cloud Concepts Accounting our company ethos is that we would much rather give employment opportunities to local people, where our local community benefits.
We’ve all been on the phone to a company, getting passed around from department to department just trying to get to someone who knows the answer, and it’s annoying, very annoying. Well, it can be the same with accountants. Especially in bigger firms with higher staff turnover and constant structure changes.
At Cloud Concepts Accounting, you’ll always have the same point of contact dealing with all your accounting needs. We love to build up friendly relationships with our clients and that only happens through continuity.
As with all things, always be wary of any business who doesn’t appear to have any sort of online presence or any client reviews recommending their work. Yes, they’ll probably be cheaper. But they can easily disappear without warning, leaving you in the lurch.
We have offices in Shoreham By Sea so we’re not going anywhere! And don’t forget to read all our nice reviews on Google, QuickBooks Find an Accountant and Bark to see all the lovely things our clients say about us.
At Cloud Concepts Accounting, we don’t just crunch numbers—we partner with you to optimize your business, avoid last-minute stress, and provide clear, proactive guidance every step of the way. With transparent fees, personalized service, and a commitment to doing the work ourselves, we’re here to make your accounting experience smooth and stress-free.
Switch to Us Today and See the Difference.
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